Question for Pitse Legal Cost Assistance

Hi I'm Lerato,I want to know how does pitse legal cost works cause my mother has joined the policy since from 1995 and she didn't even get any cent from it,my mother wants to change her beneficiary cause her beneficiary died in 2015,we don't know where are your office and we live in FREE STATE(Sasolburg)my mother is still paying each and every month and its been years now.we keen to know where to find you and how does pitse legal cost works??